Korean-American Service Manager/Coordinator

HELIO is a new mobile brand dedicated to giving young, passionate consumers the type of wireless experience we've been waiting for. HELIO launched in the spring of 2006 with mind-blowing devices and services and uncompromising, straightforward pricing and customer care.

HELIO combines a fast-paced, start-up environment with the significant financial backing of two multi-billion dollar companies, one a leader in 3G wireless technology, and the other an expert at focusing on the consumer.

At HELIO, we’re building our company around the individual, and our mission is to make things work easily for our customers with straight talk and total expertise from a team of nice people.

Position Duties / Responsibilities:

•        Manage Helio's Korean Language WAP data services
•        Assist with building quality service for Korean American customers
•        Source wireless data content and applications that cater to the Korean American target demographic
•        Build strategy for KA market service roadmap and find out demands of Korean American target demographic
•        Build service requirement documents
•        Formulate ideas/Plan for promotions of contents to maintain customer interests and how to increase download numbers
•        Supporting service planning process that involves service concept research, feasibility study, vendor management, internal coordination
•        Conducting new service and competitors research
•        Work with different service operators to organize, plan, manage, and develop services and ensure that they are delivered and launched in the given time frame
•        Ensure that contents and applications are of quality development and are without issue to the customer


Key Relationships:
        
•        Communicate and support KA service director and managers to build KA WAP service
•        Manage and communicate with service operation outsourcing companies  
•        Communicate Korean content providers in Korea and in US
•        Work with service management, system development, and technical teams
•        Work with various internal service managers of mobile content


Skills / Experience: The qualified candidate should have significant experience in the following areas:

•        Fluency in Korean and English
•        At least 2 years Service/Product management experience in developing wireless services and applications
•        Strong understanding of general mobile entertainment and content market, including trends and content providers
•        Strong understanding of Korean American's entertainment (music, movies, etc) and content market including trends
•        Strong technical understanding of service delivery platforms and billing systems
•        Carrier experience in product managing wireless data services and applications
•        Strong wireless data expertise


General Skills:

•        Creative and innovative
•        Hard working and well organized
•        Outstanding negotiation and collaboration skills and able to work across different organizational and international boundaries
•        Outstanding knowledge of mobile entertainment industry
•        Overall solid verbal and written communication skills for managing operation work-flow
•        Outstanding project management and schedule management skills
•        Experience working in culturally diverse environments.


Education:
  
Education: Bachelor's degree or above
        

Compensation:

Competitive cash and benefits package with stock option equity


HELIO is an Equal Opportunity Employer


Please send your resume to:  jbaik@helio.com