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좋은 소식을 기대하며...

운영자
Soooboy

JOB DESCRIPTION

Position Title: Customer Care Specialist
(prefer Assistant Manager Level)
Department: Customer Care

Company: Internet Portal(외국계 유명 인터넷 회사)
Position Summary:
This position will be responsible for day to day
Community & Communication properties support and
abuse related issues and will also be taking a
liaison role for privacy issues .

Primary Responsibilities:
· Primary contact with Community & Communication
properties. Facilitate regular communication with
properties to ensure key performance indicators are
achieved and maintained
· Work with Production, Engineering and Legal teams
to ensure accurate and timely communications regarding
new launches, redesigns, launches, or changes to the
Yahoo! property or project assigned to
· Work closely with Legal team to comply with
requests from government and authorities concerned
· Assist customer care production through monitoring,
feedback, resource planning, staffing, and all other
methods to achieve and/or exceed metrics
· Monitor property/project activity (volumes, key
performance indicators/metrics, corrective action reporting,
performance plans, trends, client/project content changes, etc.
· Continually work with functional owners to identify
and implement improvements.
· Supplier management of both internal/external which
are specific to the property/project
· Develop accurate customer care forecasts for
properties/projects as needed.
· Coordinate the resources within Customer Care to
ensure achievement of metrics and timeframes of projects

Qualifications and Skills:
· Minimum of 3 years in customer care works in internet portals
· Excellent verbal and written communication skills in
Korean and English to effectively communicate with customers and
various departments and levels within Yahoo!
· Analytical skills to interpret marketing, systems, and
other technical information and form conclusions and/or recommendations
· Experience with computer systems: MS Office required
· BA Degree required

직급: 대리
연봉: 35,000,000 ~
문의 및 접수처

- 담당자 : 홍순배
- E-mail : tony@azpeople.co.kr
- 연락처 : 02-6677-0550